Firstly, we want to send everybody our solidarity and love at what is a truly bewildering time for all of us. We hope you and your loved ones are keeping well and looking after each other as much as you can. While we may all be apart, the need for community, kindness and connection has never been greater.
This is an unprecedented situation for the festival and events industry (and the world at large) so we have taken some time to review information and advice and to watch how things have developed, before making any public statements.
The first thing to note is that Starry Skies takes place in August, still well over 4 months away. Current suggestions are that the situation with COVID-19 may have run its course by the time we hope to open our gates, so as it currently stands we are working under the assumption that Starry Skies Edition Eight will go ahead in August.
Whilst the current situation is brand new, as a team we have been putting on events for 20 years and have weathered many storms (both figurative and literal) in this time. With decades of experience under our belts, we know nothing is more important than looking after you lot – your safety and wellbeing will always be of paramount importance to us.
With this in mind, should government advice mean we find ourselves in an unavoidable situation whereby we are unable to proceed with this year’s event, we can confirm that you will be able to claim a refund on your ticket(s). Should this situation ever arise, all customers would be notified by email and given 8 weeks to claim a full refund (less booking fees).
There will also be the opportunity for you to not lose your tickets and carry them over to the next edition of Starry Skies. For those who are happy to support us in this way and guarantee their spot for the next festival, no action is needed – it will happen automatically if you do not claim a refund within the 8 week period that would follow a postponement announcement.
For those of you with Easy Pay tickets, please note you must have paid off your tickets in their entirety by the deadline of 1st June for your ticket to be valid for a refund or roll-over, in event of a postponement announcement. Tickets that are not paid off in their entirety are non refundable, as per the terms and conditions of sale.
As you can imagine, we’re all keeping a very keen eye on the whole situation and are in close contact with national health authorities and the Government. We will always act on their advice when it comes to the welfare of the Starry Skies family – our audience, crew and artists.
We do of course appreciate that the whole situation is very fluid and that public health advice can change quickly – should the situation change, we will adapt accordingly, and pledge to keep our audience informed of any changes that could affect them.
We do truly hope to see you down on the farm, where the kids roam free, this August.
In the meantime, stay in touch on our Facebook Starry Skies Chat Group and keep an eye on our Instagram and Facebook pages for silliness and activities for kids stuck at home – as well as home schooling and relaxation tips for grown ups!
Sending all our love.
Starry Skies HQ xxx